If you're having a problem, we want to help!
The best and fastest way to receive help is by reaching us at streaming@edg.io - this will create a ticket in our support system and you'll receive an automated reply with an incident number. Your inquiry will be assigned to a member of the support team who will work with you to see your problem or question through to resolution.
No — but please don't misunderstand this as any lack of interest! We'd love to answer your questions.
Initiating support via email results in the least amount of time overall between problem and solution, it ensures your problem will be routed to someone who knows how to address it, and it guarantees we have a complete record of any incident so that we can further improve the service and prevent problems in the future.
Approach a problem report from the perspective of painting a picture or telling a detailed story. Here are some very helpful bits of information to include:
Please include as much information about your issue as possible. This will help us resolve it an expedient manner.
Any time our service is experiencing an outage, we'll publish it to our:
Status page:
System status RSS feed:
If you're experiencing a service outage and don't see it reported in the status feed, please email streaming@edg.io as directed above.